Terms and Conditions
These Terms and Conditions ("Terms") govern your access to and use of the website at workmon.ai and the related software platform and services (collectively, the "Services") provided by Workmon, Inc., a Delaware corporation ("Workmon," "we," "us," or "our").
By accessing or using the Services, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you are using the Services on behalf of a business or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Services. The Services are intended for business use.
2. Accounts
To use certain features, you must create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly at support@workmon.ai of any unauthorized use.
3. The Services
Workmon provides software that helps home-service businesses manage and operate their fulfillment and customer-booking workflows, including, as applicable, branded checkout, scheduling, payment processing through third-party providers, notifications, and related tools. We may add, modify, or discontinue features at any time. Some features depend on third-party services (see Section 8).
WorkTrust ratings and reputation
The Services include WorkTrust, a verified-reputation feature. Every WorkTrust rating originates from the customer of a job that was booked and completed through Workmon, and is aggregated with publicly available review signals into a published star rating and a 0-100 WorkTrust Score. WorkTrust is an informational measure of reputation; it is not a certification, endorsement, or guarantee of any business, person, or outcome, and it should not be the sole basis for any hiring or purchasing decision.
- Each rating request is sent only to the customer of a completed, booked job, and each job produces at most one rating. There is no public form that lets anyone post a rating.
- A business cannot pay to raise its score, to change a rating, or to remove a rating it dislikes. Positive and negative ratings are treated identically.
- The WorkTrust Score is computed from weighted signals, including verified job ratings, public Google reputation, web sentiment derived by automated analysis of publicly available reviews from across the web, and years in business. Signals without data are excluded and the remaining weights rescaled, the score is recomputed on a regular basis, and we may refine the methodology over time. We do not guarantee any particular score, tier, or ranking.
- Workmon grants a limited, revocable, non-exclusive license to display your own verified WorkTrust rating using the embeds we provide. You may not alter an embed to misstate a rating, use it for another business, or present WorkTrust data in a false or misleading way.
4. Subscriptions, fees, and billing
Access to paid features is offered on a subscription basis and may include usage-based charges. Applicable fees, billing frequency, and plan details are presented at the point of purchase or in a separate order or agreement. Unless stated otherwise:
- fees are billed in advance and, together with any usage-based charges, are charged to your payment method on the applicable billing cycle;
- fees are non-refundable except as required by law or expressly stated;
- you authorize us and our payment processor to charge your payment method for all amounts due; and
- we may change pricing on a prospective basis with notice as described in Section 15.
You are responsible for any taxes associated with your use of the Services other than taxes based on our net income.
5. Acceptable use
You agree not to, and not to permit others to:
- use the Services in violation of any law or third-party right, or to send unlawful, harassing, deceptive, or infringing content;
- send messages or communications without all legally required consents, including for SMS, email, or calls;
- attempt to gain unauthorized access to the Services or interfere with their operation;
- reverse engineer, copy, or create derivative works from the Services except as permitted by law; or
- use the Services to transmit malware or to engage in fraud or abuse.
- manipulate, inflate, or suppress WorkTrust ratings, reviews, or sentiment, including by submitting false ratings or recording jobs that did not occur.
You are solely responsible for the content you send through the Services and for obtaining all consents required to contact your own customers.
6. SMS and text messaging terms
These terms apply to text (SMS) messages sent by Workmon to you.
Consent. By providing your mobile number and opting in, you consent to receive SMS messages from Workmon at that number, including messages sent using automated technology. Consent to receive marketing or promotional messages is not a condition of purchasing any goods or services.
Program and frequency. Messages may include account, verification, service, and support messages, and, where you have opted in, occasional informational or promotional messages. Message frequency varies.
Rates. Message and data rates may apply, depending on your carrier and plan.
Opt out. Reply STOP to any message to opt out at any time. Reply HELP for help, or contact support@workmon.ai.
Delivery. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and device availability and is not guaranteed.
Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your SMS opt-in data and consent, including your mobile phone number, will not be shared with, sold to, or rented to any third parties or lead generators. See our Privacy Policy for details.
7. Intellectual property
The Services, including all software, text, graphics, logos, and other content provided by Workmon, are owned by Workmon or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. All rights not expressly granted are reserved. "Workmon" and related marks are trademarks of Workmon, Inc.
8. Third-party services
The Services integrate with third-party services, such as Twilio for messaging and Stripe for payments. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for third-party services. We may add or change third-party providers at any time.
9. Your content and data
You retain ownership of the data and content you submit to the Services ("Your Content"). You grant Workmon a worldwide, non-exclusive license to host, process, transmit, and display Your Content solely to provide and improve the Services and as described in our Privacy Policy. You represent that you have all rights and consents necessary for Your Content and for any communications you send through the Services.
10. Disclaimers
The Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that messages will be delivered. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
11. Limitation of liability
To the maximum extent permitted by law, Workmon and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Services. To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Services will not exceed the greater of the amounts you paid to Workmon in the 12 months before the event giving rise to the claim or USD $100.
12. Indemnification
You agree to indemnify and hold harmless Workmon and its affiliates and their respective officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, Your Content, your communications with your own customers, or your violation of these Terms or any law.
13. Term and termination
These Terms remain in effect while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access at any time, with or without notice, if you violate these Terms or if we discontinue the Services. Provisions that by their nature should survive termination will survive, including Sections 7, 9, 10, 11, 12, and 14.
14. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms or the Services.
15. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Terms.
16. Contact us
Workmon, Inc.
14718 Taylor Rd., Alpharetta, GA 30004, United States
Email: legal@workmon.ai
This document is provided for general informational purposes and is not legal advice. Please consult qualified legal counsel for your specific circumstances.