Privacy Policy
Workmon, Inc. ("Workmon," "we," "us," or "our") operates the website at workmon.ai and the related software platform and services (collectively, the "Services"). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to visitors of workmon.ai and to people who create an account, contact us, or otherwise interact with the Services.
By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Who we are
Workmon, Inc. is a Delaware corporation that provides software enabling home-service businesses to manage and operate their fulfillment and customer-booking workflows. Our principal place of business is 14718 Taylor Rd., Alpharetta, GA 30004, United States. If you have questions about this Privacy Policy, contact us at privacy@workmon.ai.
2. Information we collect
Information you provide to us. We collect information you give us directly, such as when you create an account, request a demo, fill out a form, subscribe to updates, communicate with us, or use the Services. This may include your name, business name, email address, mobile phone number, mailing address, login credentials, billing and payment information, and any other information you choose to provide.
Information collected automatically. When you use workmon.ai, we and our service providers automatically collect certain information, including your IP address, device and browser type, operating system, referring and exit pages, pages viewed, links clicked, and the dates and times of your visits. We collect this information using cookies and similar technologies (see Section 5).
Information from third parties. We may receive information about you from third parties, such as analytics providers, advertising partners, payment processors, and identity-verification or fraud-prevention services, and we may combine it with information we already have.
Reputation and review information. For businesses that use WorkTrust, we collect the ratings and any written feedback submitted by the customers of completed, booked jobs. We also collect publicly available reviews and ratings about businesses from third-party sources such as Google, Yelp, the Better Business Bureau, Trustpilot, and social platforms, which we use to verify and describe a business's reputation.
3. How we use your information
We use the information we collect to:
- provide, operate, maintain, and improve the Services;
- create and manage your account and authenticate your access;
- process transactions, subscriptions, and billing;
- send you transactional and account-related communications, including by SMS where you have opted in (see Section 4);
- respond to your inquiries and provide customer support;
- send you product updates, marketing, and promotional communications (you may opt out at any time);
- personalize content and measure the performance of our website and advertising;
- operate WorkTrust: collect verified ratings from the customers of completed jobs, compute the WorkTrust Score (including automated and AI analysis of publicly available reviews to derive a web-sentiment signal), generate reputation summaries and anonymized category benchmarks, and display proof pages and embeddable badges;
- detect, prevent, and address fraud, security issues, and abuse; and
- comply with legal obligations and enforce our agreements.
4. SMS and text messaging
If you provide your mobile phone number and opt in, Workmon may send you text (SMS) messages. The following terms apply to our SMS program.
Program description. Messages may include account and verification messages (such as one-time passcodes), service and account notifications, booking or job-status updates, customer-support replies, and, where you have separately opted in, occasional informational or promotional messages about Workmon.
Consent. By providing your mobile number and affirmatively opting in (for example, by checking a separate, unchecked consent box or submitting a consent form), you agree to receive SMS messages from Workmon at the number provided, including messages sent using automated technology. Consent to receive marketing or promotional texts is not a condition of purchasing any goods or services.
Message frequency. Message frequency varies based on your activity and settings.
Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.
Opting out. You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a single confirmation message and then stop sending SMS messages, except as you may later re-subscribe.
Help. For help, reply HELP to any message or contact us at support@workmon.ai.
Carriers. Mobile carriers are not liable for delayed or undelivered messages. Supported carriers may change, and delivery is not guaranteed.
No sharing of mobile information for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent, including your mobile phone number, will not be shared with, sold to, or rented to any third parties or lead generators at any time. We may share mobile information with service providers and subcontractors strictly to help us operate and deliver the messaging service (for example, our SMS delivery provider and customer-support vendors), and only for that purpose.
5. Cookies and similar technologies
We use cookies, pixels, local storage, and similar technologies to operate workmon.ai, remember your preferences, understand how the site is used, and support our marketing and advertising. Some cookies are necessary for the site to function; others are optional and used for analytics and advertising. You can control cookies through your browser settings and, where available, through the cookie preferences tool on our website. Disabling some cookies may affect how the site works. For more about online advertising cookies and your choices, see Section 6.
6. Analytics and advertising
Analytics. We use analytics services (such as Google Analytics) to understand how visitors use workmon.ai so we can improve it. These providers may set cookies and collect usage information, including a truncated or full IP address and online identifiers.
Advertising and remarketing. We and our advertising partners (which may include Google and Meta) use cookies, pixels, and similar technologies to deliver and measure advertising, including remarketing to people who have visited workmon.ai. These technologies may collect information about your activity on our site and across other sites over time.
Your advertising choices. You can opt out of personalized advertising through the following:
- Google Ads Settings: adssettings.google.com
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
- Digital Advertising Alliance: optout.aboutads.info
- Network Advertising Initiative: optout.networkadvertising.org
- Your device or browser "Limit Ad Tracking" and Global Privacy Control signals, where supported.
We do not use information collected from SMS opt-in for advertising, and we do not share SMS opt-in data with advertising partners.
7. How we share information
We do not sell your SMS opt-in data, and we do not share mobile information with third parties or affiliates for marketing or promotional purposes. We may share other information as follows:
- Service providers. With vendors who perform services for us, such as hosting, payment processing (for example, Stripe), messaging delivery (for example, Twilio), analytics, email delivery, and customer support, who are permitted to use the information only to provide services to us.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.
- Legal and safety. When required by law or legal process, or to protect the rights, property, or safety of Workmon, our users, or others.
- With your direction or consent. When you ask us to share information or otherwise consent.
8. Your privacy choices and rights
Marketing communications. You can unsubscribe from marketing emails using the link in those emails, and you can opt out of SMS by replying STOP.
California residents (CCPA/CPRA). Subject to certain exceptions, you have the right to know what personal information we collect, use, and disclose; to request access to or deletion of your personal information; to correct inaccurate information; and to opt out of the "sale" or "sharing" of personal information and limit certain uses of sensitive personal information. We will not discriminate against you for exercising these rights. To exercise these rights, contact us at privacy@workmon.ai. We do not sell personal information as that term is commonly understood, and we do not sell or share SMS opt-in data.
EEA/UK residents (GDPR). Where applicable, you have the right to access, correct, delete, restrict, or object to our processing of your personal data, and the right to data portability. Our legal bases for processing include performance of a contract, our legitimate interests, your consent, and compliance with legal obligations. You may have the right to lodge a complaint with a supervisory authority.
To make any request, contact privacy@workmon.ai. We may need to verify your identity before fulfilling a request.
9. Data retention
We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it.
Verified ratings and the reputation records displayed through WorkTrust may persist as part of a business's ongoing public reputation, including after an account changes, consistent with the purpose of a verified reputation system. Public review content shown through WorkTrust is summarized and linked back to its original source.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children's privacy
The Services are intended for businesses and adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us at privacy@workmon.ai and we will take appropriate steps to delete it.
12. International users
Workmon is based in the United States, and the Services are operated in the United States. If you access the Services from outside the United States, you understand your information will be processed in the United States, which may have different data-protection laws than your country.
13. Third-party links
The Services may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Policy.
15. Contact us
Workmon, Inc.
14718 Taylor Rd., Alpharetta, GA 30004, United States
Email: privacy@workmon.ai
This document is provided for general informational purposes and is not legal advice. Please consult qualified legal counsel for your specific circumstances.